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Australia Post is finding that the old model has died. The number of letters has dwindled while parcel deliveries are booming. Rather than use the old monopoly action of subsidizing one sector to support another, Australia Post wants more profit than ever. It is talking about charging for letter deliveries. In the past, urban areas paid for the cost of deliveries to the thinly populated bush. Companies today are greedy, going for profit in all sectors. Talk about privatizing the postal service is not changing this attitude - it is enforcing it. Free deliveries for only three days a week is on offer. with a significant weekly charge for full service. As critics have pointed out money will be needed to store all the letters on hold and sorting will become an almighty mess. Another thing for Australia Post to remember is that people who post letters already pay for delivery. The ACCC and the High Court should stop the national postal service charging twice. The feder

As if courier deliveries in Australia are not unreliable enough - they don't send out parcels and expect you to pick up from the depot - there is an attempt to deliver with no driver! Yes, the era of drone delivery is upon us it seems. Next year Zookal will deliver text books from the University of Sydney directly to your mobile phone location. This is ludicrous. Can you imagine the congestion over cities with drones flying everywhere with no control. Why do we need air traffic controllers? They are essential to maintain safety of course. Students are saying it will be good to receive university library books by drone. However, some scholarly books have more than 1,000 pages and are extremely heavy. Drones will have to be enormous to carry these. Crashes will be frequent with damage to buildings and those spinning blades will cause personal injury. Note, they will head to a phone and cannot see people. Zookal assumes their concept will be accepted by Australi

The quality of customer service is getting worse. Being left on the phone while the answering device takes a break is common. Being told they will fix it later when you inform the bank that the ATM is not working is also the usual way of things. Having no one on checkout duty at a supermarket is another complaint. Another "con" doing the rounds is couriers not delivering parcels. On many occasions they don't even leave a contact number on your phone. They just leave you waiting. You eventually find a contact number and they tell you they couldn't find the address, when normal mail deliveries continue with no problems. They are lying - they haven't been out. Think of the money they are pocketing by not sending someone out. It is easy for them to tell you to pick it up at the office, but what about the inconvenience and cost of taking a day off work to pick up a parcel? Putting it bluntly - they are stealing! They have already been paid to provide a service, usu